Customer Care Inquiry

We are currently offering complimentary replacements, and would be happy to fulfill any lost or missing piece requests! This form will help us provide you with the replacement piece(s) you need at a much quicker pace. If you are having trouble filling out this form, then please do not hesitate to send an us an email or give us a call. Our Customer Care team will be glad to assist you with any requests or concerns you may have!

Please note that fields marked * are required.

Please allow up to one week for a confirmation of your inquiry.

If you do not see your game, this indicates that the game is no longer in production, and we are unable to fulfill your request at this time. We sincerely apologize for this inconvenience. If you have any further questions, please contact us at, or call our customer care team. Thank you!

If you selected either “Pieces Missing Upon Opening Game Box” or “Pieces Broken or Damaged Upon Opening Game Box”, then please provide the Lot Code below. The Lot Code is located near the white bar code on your game box, and should begin with SH, SJ, PS, EF, or LG. Example: LGJUN202014L1

Please allow up to one week for a confirmation of your inquiry.

Customer Care Information:
Phone: 877.773.8333 ext. 201
Mailing Address:
Customer Care
915 E. Pine St., Suite 400
Seattle, WA 98122

Hours of Operation:
9 AM to 5 PM (PST)